We are growing and looking for great people to join our team! 

Status: Full or Part-time, exempt

Position Summary:  We are growing and looking for great people to join our team!  We currently have several open Licensed Therapist positions including positions for child (play) therapists, adolescent therapists and/or adult therapists.  Our areas of specialty include eating disorders, depression, anxiety and trauma.   We are looking for qualified providers who have interest in working with these diagnoses through a whole-person (bio-psycho-social-spiritual) approach to care.  We are also looking for providers to fill various roles, including Lead Therapist, in our Intensive Outpatient Programs (IOP) for adolescents and for adults.

Summary of position:

• Responsible for providing age appropriate individual and family psychotherapy to children, adolescent and/or adult clients.
• IOP Lead Therapists will lead the daily process group and oversee the clinical decisions in the IOP as well maintain an individual therapy case load.
• Provide care from a biological-psychological-social-spiritual model. Responsible for assessing and providing integrated treatment at the level consistent with the client’s desire for integration in each of the four areas.
• Provide spiritual integrated psychological care through use of Christian principles and interventions for client’s requesting Christian integration or spiritually conscious care for other faith systems as requested by client.
• Opportunities for providing clinical supervision also exists.

Benefits:

• We offer a full benefit package including medical insurance, vision and dental insurance, disability insurance, life insurance as well a company match to a Simple IRA retirement program.
• We offer in-house continuing education trainings that qualify for licensing renewal as well as continuing education funds that can be used towards pre-approved intensive trainings.

Knowledge and Skill Requirements:

• Minnesota Licensed Psychologist, Licensed Independent Clinical Social Worker, Licensed Professional Clinical Counselor or Licensed Marriage and Family Therapist with experience in individual and/or family psychotherapy.
• Demonstrated knowledge/experience working with a bio/psycho/social/spiritual approach to care including Christian integration skills.
• Demonstrated knowledge of the impacts of trauma and evidenced based treatment of trauma.
• Intensive training on the treatment of trauma including EMDR, Sensorimotor Psychotherapy, TF-CBT.
• Knowledge of or interest in working with eating disorders, depression, anxiety and/or trauma.
• Experience working with children, adolescents and/or adults in the therapeutic setting.
• Play therapy training and experience if interested in working with children.
• Skilled in clear and concise verbal and written communication.
• Highly organized and able to manage a high volume of paperwork and clinical documentation.
• Well-grounded, able to self-regulate and to work effectively on a team during stressful situations.

Reports to: Executive Director

Status: Full-time employee, exempt

Job Duties:  Diverse duties include managing day to day office operations including but not limited to:

Office Manager:

1. Create and implement daily operations that improve efficiency, customer service and team dynamics
2. Oversee the hiring, training, and management of administrative and business department teams
3. Oversee Team Connection Coordinator and facilitate the planning of team events as needed
4. Oversee admin and business teams in daily client billing procedures and communication
5. Complete annual performance reviews for direct reports
6. Attend and participate in leadership, department, and one-on-one meetings
7. Assist leadership team in identifying and addressing future staffing needs
8. Work closely with Executive Director and Clinical Directors to address and resolve employee issues
9. Identify and implement strategies to improve operational efficiency
10. Create and distribute internal communications regarding status changes, benefits, or company policies and procedures
11. Administer on-boarding and orientation process for new team members and practicum students in coordination with Clinical Trainer
12. Work closely with the Lead Administrative Assistant on daily operations and procedures associated with the workflow at the front desk
13. Complete onboarding of new employees, basic human resource tasks as related to employment
14. Coordinate employee needs and work closely with payroll specialist and benefits broker to provide efficient and detailed information and processes needed for them to complete their duties
15. Assist new and existing clients with appointment scheduling and information about services/billing
16. Process internal referrals for clients referred to additional services
17. Complete financial consultations and establish payment plans as needed for clients referred to additional services
18. Respond to client grievances, both internal and external, coordinating with Executive and Clinical Directors as needed
19. Ensure compliance with regulatory agency and contract requirements, local, state, and federal laws, including but not limited to HIPAA, employment laws, DHS, WECHC insurance contracts
20. Facilitate audit preparation and response
21. Assist Executive Director with projects as needed
22. Other duties as requested

Skills / Qualifications: 

1. Demonstrated knowledge of the human resources and office management field
2. Understanding of state and federal employment regulations
3. Awareness of OSHA regulations and compliance
4. Understanding of personnel and compliance records management
5. Strong analytical and problem-solving skills
6. Excellent written, verbal, and interpersonal communication abilities
7. Ability to maintain confidentiality
8. Ability to maintain a high level of professionalism, to work under stress and to multitask
9. Exceptional customer service skills
10. Experience working in a mental health setting
11. Leadership skills that cultivate connections between staff members
12. Proficient computer skills including Word, Excel, and Quick Books as well as Electronic Medical Records
13. Organizational skills and ability to prioritize and make decisions
14. Strong customer service skills
15. Ability to work with a diverse population of staff and clients
16. Knowledge of third-party payer systems and ability to troubleshoot issues with carriers

Education and Experience Requirements:

• Bachelor’s degree in human resources, business administration, or a related field
• 3-5 years office management experience
• Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook)

Reports to: Office Manager

Status: Part- Time, non-exempt

Position Summary: This position’s primary role is to efficiently process internal referrals for additional services, obtain and track authorizations for services and support the Child/Adolescent Department with administrative needs.  The target is to complete all activities accurately and efficiently with excellent customer service.

Responsibilities include:

1. Process, from start to finish, all actions steps needed for clients who are being referred to additional internal services.
2. Obtain and track authorizations for all services in all departments according to each insurance carrier’s policies and procedures.
3. Answer incoming calls from prospective clients in the child/adolescent department who have questions regarding intensive services at WECHC.  Document all calls on referral forms or in electronic medical record as appropriate.
4. Assist in calling child/adolescent clients/parents/guardians and screening for appropriate fit for programs, answering questions about programs and connecting them with the appropriate person.
5. Work closely with Office Manager, Clinical Directors and Business Department to stay on top of problem accounts and document all conversations and action steps
6. Assist Accounts Receivable with financial hardship applications when needed.
7. Work closely with the Business Department on identifying and providing information that is needed to address problem claims.
8. Respond to voicemail and electronic messages in a timely manner.
9. Assist administrative team with daily operations as needed (including but not limited to answering phones, scheduling, registering new clients, scanning, faxing, filing) when needed
10. Provide back-up coverage and assist with verifying any of the agency’s client’s medical insurance benefits and enter information into Procentive as needed.
11. Maintain compliance with Data Privacy and HIPAA rules and regulation
12. Assist in creating and revising policies and procedures as they relate to coordination of care
13. Follow company procedures to address and resolve client disputes
14. Fax, copy, scan and shred all documents connected to work load.
15. Other duties as assigned to meet the needs of the company.
16. Adhere to a team code of conduct, contribute to and maintain a positive working atmosphere.

Qualifications include:

1. Experience working in a mental health setting
2. 2 or more years working in customer service oriented positions, preferably in a medical or behavioral health setting
3. 2 or more years of experience working with medical insurance, troubleshooting issues with carriers  and electronic medical records.
4. Strong analytical and problem-solving skills
5. Excellent written, verbal, and interpersonal communication abilities
6. Ability to maintain confidentiality
7. Ability to maintain a high level of professionalism, to work under stress and to multitask
8. Exceptional customer service skills
9. Organizational skills and ability to prioritize and make decisions
10. Strong customer service skills
11. Ability to work with a diverse population of staff and clients

Education and Experience Requirements:

1. Associate degree or certificate in related field
2. Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook)

Compensation & Benefits:   Competitive and based on experience